Between 70–84 percent of transformations fail. Why? Reasons include a lack of engagement within the organization and insufficient investment in building capabilities across the organization to sustain the change. Many organizations still follow the old paradigm of change management a la “I manage. You change.” Some of the models that…

“In your experience have you seen any success stories that came from outsiders or experts in design from the business pushing in to tackle the people practice problems vs HR professionals applying the techniques of design? I wonder if in addition to leadership buy-in, one solution is getting outsiders to…

“When will this finally all be over?” was the rhetorical question posed by an emotionally exhausted Executive after a recent workshop I facilitated on the future of work. Over the last two years, leaders have had to make a million high stakes decisions, often impacting the livelihoods of others. …

I like the beginning of a New Year as it marks what behavioral scientists call a fresh start moment. It’s a time of reflection and planning for the year ahead. Reflection is also an integral part of the design thinking practice. Throughout the process, we constantly engage in questioning, evaluating…

NOTE: This is PART II of a three-part series where I explore the implications of hybrid work on three key stakeholder groups — Human Resources practitioners, leaders, and employees. According to Microsoft’s 2021 Work Trends Index released this March which is based on insights gleaned from 30,000 people in 31…

NOTE: This is PART I of a three-part series where I explore the implications of hybrid work on three key stakeholder groups — Human Resources practitioners, leaders, and employees. You know a function has made it when it is being covered almost daily by mainstream media. Such is the case…

How might we convene a diverse group of global thinkers in a virtual forum to design solutions for work-related challenges caused by COVID-19? In a previous post I wrote about the “why” behind #HRvsVirus. Today, I want to share how we approached the experience, who was involved, and what the…

I recently had the honor to sit down with HR leader Daniel Vallejos and discuss how design thinking can be applied to HR, the importance of community, and the story behind why I created the hr.hackathon alliance. You can listen to the podcast here. These are a few key insights…

Hi, my name is Nicole Dessain. I am the Chief Talent Experience Designer at talent.imperative inc, a talent experience design consultancy. Hi, my name is Steph Ryter. I am the Creative Culture Leader at Arity, a mobility data and analytics technology company. In early 2018 we collaborated on a design…